Privacy Policy

At CrossCountryEquine.com, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with us online. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you when you visit our website or interact with us:

• Personal Information: This includes your name, email address, phone number, payment information, and any other personal details you provide when booking a trip, signing up for our newsletter, or contacting us.

• Non-Personal Information: This includes anonymous data such as your browser type, IP address, and pages visited on our site. We may also collect information about your interactions with our website through cookies and other tracking technologies.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To process and confirm bookings for our equine adventures and related services.

• To respond to your inquiries and provide customer support.

• To send you newsletters, promotions, and updates about our offerings, provided you have opted to receive them.

• To analyze website usage trends and improve our services.

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise agreed upon.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. This includes encryption of payment details and the use of secure servers. However, please be aware that no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and email marketing platforms. These providers are obligated to keep your information confidential and are only permitted to use it for the purposes we specify.

We may also disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize your preferences, remember your login information, and analyze how you use our site. You can control cookie settings through your browser settings. However, disabling cookies may limit some features of our website.

6. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can update your preferences or unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

If you would like to exercise any of your rights, please contact us at:

Email: info@crosscountryequine.com

7. Third-Party Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or practices of these websites. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@crosscountryequine.com

Phone: +1 (785) 633-1657

By using our website, you acknowledge and accept the terms of this Privacy Policy. Thank you for trusting CrossCountryEquine.com with your personal information.

Fulfillment, Payment and Legal Policies

Fulfillment Policy for Cross Country Equine LLC

Effective Date: April 28, 2025

At Cross Country Equine LLC, we are committed to providing a seamless and transparent experience for all our customers. Our Fulfillment Policy is designed to ensure clarity regarding our services and set expectations for delivery, cancellations, and refunds.

1. Service Fulfillment

We strive to provide timely and accurate fulfillment of our equine adventure services. Upon booking, customers will receive a confirmation email outlining the details of their reservation, including the date, location, and the services included in their adventure.

2. Booking Confirmation

After your reservation is confirmed, we will send you an email with all necessary details, including:

• Date and time of arrival

• Service or trip itinerary

• Pre-trip instructions

• Contact information for inquiries

Please review the confirmation email for accuracy and inform us immediately if any corrections are needed.

3. Payments

Payments for our services are due at the time of booking. We accept multiple payment methods, including credit cards, PayPal, Venmo, and checks. We offer a 50% deposit to secure your spot, with the balance due 30 days before the start of your adventure.

4. Cancellations & Refunds

• Non-Refundable Payments: Payments made to secure bookings are non-refundable. We recommend purchasing travel insurance to protect against unforeseen circumstances.

• Cancellation Policy: If you need to cancel your trip, please notify us at least 30 days before the scheduled start date. While cancellations are non-refundable, we are happy to help you reschedule your trip for another available date. If a reschedule is not possible, we may issue a partial credit toward future services at our discretion.

• Event/Trip Changes: If you are unable to attend or wish to make changes to your trip after booking, we will make reasonable efforts to accommodate you, but please note that significant changes may require additional fees.

5. Late Arrivals

We understand that unforeseen circumstances can cause delays, but we ask that you notify us if you will be arriving late to the start of the trip. We will do our best to accommodate any delays, but please be aware that the experience may not be adjusted or extended to make up for lost time.

Available Horses

Browse our selection of horses for sale and find your perfect match. We have a variety of breeds and disciplines to choose from, so you are sure to find a horse that fits your needs and preferences.

6. Trip Insurance

We highly recommend that all customers purchase travel insurance to cover any unexpected cancellations, travel disruptions, or other unforeseen events. Travel insurance ensures peace of mind for our customers and helps to minimize any financial losses in case of an emergency.

7. Weather Conditions and Safety

Weather conditions in mountainous or rural areas can affect our services. While we make every effort to provide the best experience regardless of weather, some activities may need to be modified, delayed, or rescheduled for safety reasons. In the case of inclement weather or unsafe conditions, we will make alternate arrangements as necessary and notify you as soon as possible.

8. Customer Responsibilities

Health and Fitness: Customers are responsible for ensuring they are in good health and prepared for the physical demands of the trip. Please consult with your healthcare provider prior to booking, especially if you have any concerns about your ability to participate in horseback riding or hiking activities.

Equine and Equipment: We take great pride in our horses and mules, ensuring that they are well cared for and equipped for each journey. Customers are expected to follow all guidelines provided by our staff regarding the care and handling of the animals. Equipment for the horses will be provided, but you are welcome to bring your own riding gear if preferred.

Helmets and Personal Protective Equipment: This includes safe boots/shoes, gloves, hats, rain jackets, vests, and HELMETS. If any customers need any of these items to comfortably and safely ride a horse, it is the customers responsibility to bring them along. They will not be provided. It is 100% the customers responsibility to bring any properly fitted PPE that they desire to use. If customers do not choose to bring any of this gear they are willingly opting out of using these items.

9. No Show Policy

Failure to attend a scheduled adventure without prior notice will result in forfeiture of the full payment. We understand that emergencies happen, and in such cases, please notify us as soon as possible to discuss rescheduling or potential credits.

10. Contact Information

For any questions regarding our Fulfillment Policy or assistance with your booking, please feel free to contact us:

• Email: Mark@CrossCountryEquine.com

• Phone: +1 (785) 633-1656

At Cross Country Equine LLC, we aim to make your equine adventure as enjoyable and seamless as possible. Thank you for choosing us for your horseback riding experience, and we look forward to creating lasting memories together!